Terms and Conditions
Effective Date: November 2025
These Terms and Conditions apply to all purchases made through the website of Alice & Nora Boston. By placing an order on our website, you agree to the terms outlined below. For questions, contact us at support@aliceandnora.com.
1. Applicability
By completing a purchase on our website, you confirm that you have read, understood, and accepted these Terms and Conditions. These terms apply to all orders placed through our online store.
2. Product Information
We strive to display accurate product descriptions, images, and details. However, minor variations in color, sizing, or appearance may occur due to photography lighting, screen settings, or supplier updates. Alice & Nora Boston is not liable for typographical or display errors on the website.
3. Orders and Payments
- Orders are processed once full payment has been received.
- Available payment methods depend on your country or region and may include major credit cards and other secure gateways.
- All prices are listed in U.S. dollars unless stated otherwise.
- We reserve the right to cancel or refuse any order if payment verification fails or if there is suspected fraud.
4. Processing and Shipping
- Processing time: 1 to 3 business days
- Estimated delivery: 5 to 12 business days depending on destination
- All products are shipped directly from our fulfillment partners, including facilities in China and other regions.
Delivery times are estimates and may vary due to customs clearance or local postal delays. Alice & Nora Boston is not responsible for delays caused by shipping carriers or customs authorities.
5. Returns and Cancellations
All returns and cancellations are handled according to our separate Return Policy. Please review that policy before initiating a return.
6. Liability
- We are not responsible for lost or stolen packages once the shipping carrier confirms delivery to the address provided by the customer.
- Customers are responsible for ensuring that their shipping information is correct at the time of purchase.
- Address changes must be reported within 24 hours after placing an order.
Alice & Nora Boston is not liable for indirect damages, consequential losses, or delays beyond our control.
7. Intellectual Property
All content on this website, including text, images, logos, and product photography, is the exclusive property of Alice & Nora Boston. Copying, redistributing, or commercial use of any material without written permission is strictly prohibited.
8. Complaints
We aim to provide excellent customer service. If you experience a problem with your order, contact us in writing at support@aliceandnora.com. Our support team will respond within five business days.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of the United States. Any disputes will be handled in a competent court within the state of Massachusetts, unless otherwise required by law.
10. Contact
Alice & Nora Boston
Email: support@aliceandnora.com
Business Hours:
Mon to Fri: 9:00 AM to 6:00 PM (ET)
Sat & Sun: 10:00 AM to 5:00 PM (ET)